Order Placed for Virgin Mobile - No Confirmation Email/Text Received

[inaayaaa]

I placed an order for a iPhone 14 on 26/12/22 however I have not yet received a confirmation email regarding my order. I only received a few emails one of those being that I will either receive an email or phone call once my order has been confirmed and have not gotten either of those. I have checked my spam/junk for any emails but there are none. 

[Ilyas_Y]

Hey @inaayaaa thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear that no communication has been sent.
Usually I would assume because it was placed on Boxing day - that is why there was no confirmation sent.
May I ask if you've received anything today? You may wish to speak to our sales team on the mobile side on 0345 454 1111 and they will be able to assist.

Let us know how it goes.

Kind regards,
Ilyas.