Order Placed for Virgin Mobile - No Confirmation Email/Text Received

[Donna481]

I placed an order today for a new phone/contract and went through the credit check, picked a delivery date and set up the DD, but then it said at the end we are checking a few things. i have not received any confirmation email/text as advised I would. 

Donna 

[Zach_R]

Hi @Donna481,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having a bit of trouble with a recent Virgin Mobile order you made online. Have you checked your spam/junk folder to ensure that your order confirmation details haven't arrived there by mistake?

Thanks,
 

[Aimsmcmanus]

Hi am having this same issue I ordered a day ago and not received any confirmation and it’s not in my spam/junk folder either 

[Lee_R]

Hi @Aimsmcmanus, thanks for posting and welcome to our community.

Sorry to hear you've not heard back regarding your mobile order.  Was the order you raised for a Freestyle contract with a mobile handset or SIM only?  If the Freestyle contract, did you receive any emails in relation to confirming you were happy to proceed?  Or have you not gotten that far?

Regards

Lee_R

[Aimsmcmanus]

Hi no problem. And it was a freestyle contract. I got given an email 2 days ago saying this, but I haven’t heard anything else or received a call from yourselves about a security check which I believe would be from an 0800 number?

Hello  [MOD EDIT: REMOVED]
 
It was great to chat with you today. As we discussed, we can't complete your order just yet. So, we've parked it for the moment until we've sorted things out.  
 
Keep your eyes peeled for your order confirmation when it comes through. Your order number is [MOD EDIT: REMOVED].  

[Lee_R]

Thanks for getting back to me.  Would it be possible to remove your order number and full name off the public platform?

I will reach out to you privately.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee