Hello, I am trying to order a new phone contract with virgin, I already have virgin bradband/TV so assumed this would be a straight forward process.
Yesterday I placed an order and it was due for delivery today. I worked from home today so I can be here when it turns up but when I logged in to my account looking for a tracking number I found my order is saying its "parked".
I havent recieved any comunications from Virgin about this, I have no idea whats happening.
Any help or advice would be appreciated.
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your mobile order, I would be happy to take a further look into this for you but I would need to take a few details via private message that I will pop over in a moment.