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Order Parked

MatthewC121
On our wavelength

on ‎17-07-2022 17:15

I put a phone ordered in and it came straight up as parked has it goes through or not as I don't know if to get a phone from else where or not my order I'd is 100001749283181 

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18 REPLIES 18

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎17-07-2022 17:22

Hi MatthewC121, 

 

Thank you for your post and welcome to the forums. 

 

When you place an order online - all these orders go through more checks from our back office team, this is to confirm all details match etc. This can also relate to not being eligible for the order with the initial credit check. When orders are placed over the phone we're able to confirm right away - but if this has been done online, it can take between 24-72 hours for the team to check the order. Can you confirm when you did this? 

 

Cheers, 

Ryan. 

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MatthewC121
On our wavelength
In response to Ryan_N

on ‎17-07-2022 17:24

An hour ago.

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Ryan_N
Forum Team (Retired)
Forum Team (Retired)
In response to MatthewC121

on ‎17-07-2022 17:29

We would ask to allow at least 24 hours with this - I assure you that it's nothing to worry about, and if the team need to contact you they would. 

 

Cheers, 

Ryan. 

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MatthewC121
On our wavelength

on ‎18-07-2022 14:54

Still waiting for an update on this order.
Tried the number that is on the Parked page, didn't work.
Phone the **1111 number I found.
Got through to accounts, then passed to sales, who then said hang on I'll pass you to customer care.
Brief silence then it hung up.

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Steven_L
Forum Team
Forum Team
In response to MatthewC121

on ‎18-07-2022 15:12

Thanks for coming back to us MatthewC121. 

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

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MatthewC121
On our wavelength

on ‎19-07-2022 15:24

Still parked, any news?

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Steven_L
Forum Team
Forum Team
In response to MatthewC121

on ‎19-07-2022 15:39

I have looked into this and can see that your order is still in the parked status but there is still no updates as of yet, hopefully this will be resolved in the next 24 hours.

Regards,

Steven_L

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MatthewC121
On our wavelength

on ‎20-07-2022 15:21

Still parked, no news?

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Steven_L
Forum Team
Forum Team
In response to MatthewC121

on ‎20-07-2022 15:27

Thanks for coming back to us @MatthewC121. I have asked the team to provide an update on your order as nothing is showing on the notes that the order has been picked up to be worked yet. I will get back to you as soon as I have any further replies from them.

Regards,

Steven_L

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