Virgin Media Community

[meganjrobinson1]

I ordered a new pay monthly mobile contract last night and cancelled my contract from a previous provider. The order has been 'parked' and I have spoken to the live chat and helpline and they have advised me two different things. I was told I'd receive a phone call today and had nothing. 

After reading all the comments on here I am incredibly anxious I will not receive my new mobile and I have already confirmed with my previous provider that I have cancelled. Please can my order be 'un-parked' and/or resolved?? 

Thanks 

[Jodi_S]

Hi meganjrobinson1,

A warm welcome and thanks for posting on our community forums. We will be happy to take a look at what has happened with your parked order for you.

We do apologise that you were not called back about this situation. 

So, I can take a look at your account, I will pop you over a private message to take some details from you. Please click on the purple envelope to accept the chat.

Kind regards Jodi.