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Order Parked

My phone & contract upgrade order has been parked for 3 days and I haven't been contacted as to why. I'm a long term customer and I've been really disappointed with the service here. 

I don't want to have to cancel and go elsewhere but I need this upgrade and contract to come soon, my old phone is dying and it is crucial for my work. There is no issue with my credit or ability to afford the phone, so I need this resolved as soon as possible.

Is anyone else having similar issues?

 

 

 

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Re: Order Parked

Good afternoon @henryrossap28 

 

Welcome to the forums, thank you for taking the time to post. 

 

I am sorry to hear that your order has been parked, however this is nothing to worry about, its often done so that we can run some additional checks, these normally are completed within 24 hours. 

 

Kind regards,

Zak_M

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