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Bac93
Joining in

I can login to my virgin media mobile account but from there I can’t access anything within my account! I have tried multiple browsers, incognito, different devices and a password reset but nothing seems to work. How can I fix this? 

3 REPLIES 3

Kath_F
Forum Team
Forum Team

Hi Bac93, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with viewing anything on your Mobile account. When logging in, does it automatically go to a page that shows the error or does the page load and then when clicking anywhere it then brings up the error?

Can you let us know what you're trying to do when this error comes up? 

Have you had a migration over to O2 yet?

Let us know so we can help further. 

Thanks,

Kath_F
Forum Team

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Bac93
Joining in

Hi,

It doesn't automatically go to the error but whenever I try to click on anything within my account, the error messages comes up. I am just trying to access to my account details among other things. 

Hi Bac93,

Sounds like it may be due to the migration to O2, have you tried setting up an O2 account Online?

Regards

Paul.