Virgin Media Community

[Arvind]

 i dont knkw but vm customer service just does not work well.after the 360 upgrade and oomph sim card i had not received.

When the package was arranged through advjsor here.i PM her but the moderator has canclled my message and ask me to post it here.when i was told by the advisor to her if any problems.Anyways

So i chatted with the great cust service team. They could not understand a simple request when i will recive my sim .

I was transferred to virgin mobile section and karen chatted with me.she could not  accept that i am waiting fi6r  new sim.she kept on telling about my 3 sims which  i already have.

When do i receive the sim is the big question?

[Robert_P · Accepted solution]

Hi Arvind

Sorry to hear of the problems experienced with your package change and Oomph SIM, we appreciate you taking the time to raise this via the forums.

I'm eager to get this looked into for you and will send you a Private Message to get some more details.

Thanks

Rob

[Arvind]

Glad to say this been sorted by Robert  who was very helpful 

Thanks