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VivaQuintero
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Oomph 5GB SIM not arrived

Good afternoon,

I have a Oomph 5GB SIM included as part of my fibre broadband package. This has never arrived and I'm looking for it to be resent so that I can transfer across to Virgin Mobile. I've attempted to contact the Customer Services phone line regarding this but I keep going around in circles and the web chat function keeps asking me to provide my Virgin Mobile account details (which I'm unable to set up anyway without a SIM card). 

Is anyone please able to advise whether there is an easier way to request the delivery of a new SIM?

Thank you.

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Gareth_L
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Re: Oomph 5GB SIM not arrived

Hello VivaQuintero


Sorry to hear about the missing Sim 
I am more than happy to take a look at this for you

But first I just need to see if you are all set up with the Broadband  
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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