Virgin Media Community

[Tomcald]

Hi my order is showing as parked could somebody kindly chase this up for me thanks. [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post.]

[Hayley_S · Accepted solution]

Hello @Tomcald,

Welcome, thanks for posting.

I am sorry for the issues with your current package.

Is this showing on the Yodel website or on your online account with us?

Many thanks,

[Tomcald]

Hi sorry I should of been more specific, my order is showing as parked on virgins website thanks again.

[Hayley_S]

Hello @Tomcald,

No problem at all, just needed to make sure I understood fully.

Have you had confirmation that your credit check passed for the phone? 

Many thanks,

[Tomcald]

Hi, and yes as far as I know, virgins way of doing things is different than other providers it said I’d be emailed my credit agreement and to sign it within 4 days but this never came, and my order is now parked.

[Jodi_S]

Thanks for coming back to us Tomcald,

We can certainly look into this fir your and find out what is happening with your order. I will pop you over a private message to take come details from you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi.