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speczz
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Online mobile account deleted

Has anyone else's online Virgin Mobile account been deleted without their knowledge? I registered my account last year when I took over my contract and I could access my account online to manage my tariffs and such and change my allowances but now my account has been deleted without me being informed because I can't have a Virgin Media account and Virgin Mobile account with the same email address. Why should I have to create a new email address just so I can manage my contract. It has never been an issue before.

I'm so angry that I actually want to quit my contract as I have no access to it other than to phone up which I refuse to do because they are zero help!!!

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Natalie_L
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Re: Online mobile account deleted

Hi speczz, 

 

Thank you for reaching out to us here on the Community. 

 

I am very sorry to hear you have been experiencing issues with your online account. 

 

To confirm, have you received any notification from ourselves to advise that the registered account has been deactivated? 

 

Thanks 

 

 

Nat
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