on 31-01-2023 15:06
Hi I have been using the 02 app now it has logged me out and the for the last few days
it will not let me back in have updated the app and phone please advise
Answered! Go to Answer
on 24-02-2023 15:05
Yes Alice I’ve done all that was suggested.
on 24-02-2023 17:48
Hi, thanks for coming back to the thread. My colleague who has been dealing with this, is back in over the weekend so they'll contact you asap,
Kind regards,
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on 25-02-2023 10:22
Hello all,
Our apologies for the delay in getting back to you regarding this issue. We have been looking in to potential causes for the problem.
For any one who is experiencing an error when attempting to login via the Virgin Media details, can you please visit the My Virgin Media app and log out of it completely. Then head over to the Priority app to login from there.
Be sure to bypass any biometric methods and select the option to 'Use Password' when attempting to login.
Please can you let us know if this helps.
Thanks,
on 27-02-2023 06:29
Hi Nathalie , I tried this. I logged out of my Virgin media app. However there is no option to manually input passwords on the priority app. It has to be linked with the virgin media app. So this hasn’t made any difference. It appears that the priority app is not able to connect with the virgin media app. That is my diagnosis if the issue. There is a bug in it.
on 27-02-2023 07:22
I have also tried this and still not able to sign in to Priority! It’s stuck in a limbo state, not signed in to VM and not signed in properly to Priority so can’t do anything now
on 27-02-2023 09:45
Hi both,
Thanks for coming back and confirming that you're still stuck in this loop.
I've spoken to Natalie today and she has advised we have no other updates from O2 I'm afraid and we've already done all we can at this end.
If you're still unable to log in to the Priority app and the website is giving the same issue, you will need to contact O2 for their help on this. you can reach them here.
Keep us posted and apologies once again.
Thanks,
on 01-03-2023 21:08
So I seem to have resolved it by signing via the Priority website, this seems to default to the app after completing the log in process.
Greggs here we come on Friday 😊
on 02-03-2023 07:39
This has worked for me also. I’ve deleted the Priority app as it was defaulting to the app to start with then blocking login. So I’ve logged in on the website with my virgin account. I didn’t realise there was a website as well. Well don’t Legodude.