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Alice007
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O2 priority app

Hi I have been using the 02 app now it has logged me out and the for the last few days 

it will not let me back in have updated the app and phone please advise

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Anonymous
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Message 2 of 38
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Re: O2 priority app

Try changing your default browser to Chrome. 

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Alice007
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Re: O2 priority app

Thanks will try it out 

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Ayisha_B
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Message 4 of 38
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Re: O2 priority app

Hi @Alice007

Let us know how you get on so we can offer further support if required. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Alice007
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Message 5 of 38
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Re: O2 priority app

Hi still not working it has been 5 days now 

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Megan_L
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Re: O2 priority app

Hi Alice007, 

Thanks for coming back to us about this, I am sorry you're not able to access the O2 priority app at the moment!

When it logged you out at the first instance, did it show an error message?

When you try to access it now, what happens?

Also, do you have Virgin Media services with us? Or just Virgin Mobile?

Thanks,

Megan_L

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Alice007
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Message 7 of 38
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Re: O2 priority app

I have virgin media service as well . The app updated and logged me out it did not show error . Now it says log in with by 02 customer or Virgin I press Virgin it will not upload 

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Martin_N
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Message 8 of 38
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Re: O2 priority app

Thank you for that information. Can you please uninstall and then reinstall the app and try it again?

^Martin

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Alice007
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Message 9 of 38
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Re: O2 priority app

Done that several times this is what happens when I go to the app and says sign in with Virgin. This is as far as I get 

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Natalie_L
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Message 10 of 38
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Re: O2 priority app

Thank you for your reply Alice007. 

We are aware of some issues recently due to the demand for the app. 

Can you please try accessing Priority directly through the website to see if you have the same issue? You can do this here

Please let us know how you get on. 

Thanks, 

 

Nat
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