O2 Priority

[lindadavina]

I can’t get into O2 Priority by any route web or app keeps throwing me out! I have read that this is a problem being experienced by many Virgin Media customers does anyone have an update on this please?

[Ashleigh_C · Accepted solution]

Hi there @lindadavina

Thank you so much for your post and welcome to the community forums, its great to have you on board.

I am so sorry to hear that you are facing this issue! Can I ask what exactly happens when you try the app? Do you get an error message?

Also what model and make of device are you using? 

Thanks again

[lindadavina]

This is what I’m getting every time  

[lindadavina]

Sorry I’m using an 1 phone 11 all apps and phone up to date 

[Ashleigh_C]

Thank you @lindadavina.

Can I ask if you have tried uninstalling and reinstalling the app? Have you also tried clearing all the cache in the app? 

[lindadavina]

I have cleared cache and the app has been deleted several times but still nothing the same  thing happens when I try via the web I get as far as e Mail address and then biometrics after that can’t get any further ! 

[Ashleigh_C]

Thank you for popping back and I'm so sorry this hasn't changed things for you. 

Are you able to try forgoing the biometrics log in and using the password instead? 

Thank you. 

[lindadavina]

I have just tried that no joy just kicks me out back to the opening page !

[Gareth_L]

Hello lindadavina.

Thanks for trying.

Can I please ask if it is possible to try on an Android device?

Gareth_L

[lindadavina]

Sorry only I phone or I pad