Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having signing into the Priority app.
Have you tried to un-install and re-install the app since the issues started?
Have you ever been able to log into the application?
Thanks for coming back to us on this. It's not our intention to repeat things but in your posts - you've only mentioned that you've tried the Priority App and didn't mention that you've tried the website.
As you are able to log in to My VM and our other apps, this suggests it's not an account issue which is great.
As you're using the app, if you're using an iOS device can you try closing all the open apps you have. Once you've done this, try Settings > Safari > Safari browser and scroll down > tap ‘Clear History and Website data’. If you use Chrome as your default browser then instead open Chrome > click on History > Clear Browsing Data. Once you've done this try logging in again for me using your password instead of the biometrics.
If you're using an Android device, can you try closing all the open apps you have. Once you've done this, clearing the cache for Priority app. Go to > Settings > Apps > Priority app > Storage > Clear cache. Again, if you use Chrome as your default browser then also open Chrome > click on the 3 dots on the top right > History > Clear Browsing Data. Once you've done this try logging in again for me using your password instead of the biometrics.
Keep us posted on how you get on.
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