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Notice of Disconnection - needing to pay late wife's bill

CaptainSlaphead
Dialled in

I managed to miss the disconnection notices regarding my late wife's mobile phone service.  

I'm stuck being unable to access her account online, because they've disconnected it, and bluntly I struggle to talk about her passing at the best of times, never mind when I'm trying to sort out her mobile phone bill.  

To clarify - I am unable to have a voice conversation; it's still too painful.

All I want to do is the following...

  1. Pay the outstanding amount.
  2. Restart the service, and transfer it over to me (it'll be a 2nd number for me).  

I've got her account details, bill number, death certificate, Grant of Probate, etc.

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi there,

Thank you for taking the time to post on the forums. I'm truly sorry to hear about your Wife and I know it must be a really difficult time for you. We'll do everything we can to help and make the transfer as effortless as possible. 

I've sent you a private message so I can take the details from you. Please do feel free to respond in your own time.

Beth