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Notice of Disconnection - needing to pay late wife's bill

Dialled in

I managed to miss the disconnection notices regarding my late wife's mobile phone service.  

I'm stuck being unable to access her account online, because they've disconnected it, and bluntly I struggle to talk about her passing at the best of times, never mind when I'm trying to sort out her mobile phone bill.  

To clarify - I am unable to have a voice conversation; it's still too painful.

All I want to do is the following...

  1. Pay the outstanding amount.
  2. Restart the service, and transfer it over to me (it'll be a 2nd number for me).  

I've got her account details, bill number, death certificate, Grant of Probate, etc.


Forum Team
Forum Team

Hi there,

Thank you for taking the time to post on the forums. I'm truly sorry to hear about your Wife and I know it must be a really difficult time for you. We'll do everything we can to help and make the transfer as effortless as possible. 

I've sent you a private message so I can take the details from you. Please do feel free to respond in your own time.