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Not received Amazon gift card.

jack23223
Joining in

on ‎18-10-2022 22:07

Hi, I signed up for the £6 for 5GB SIM Only Plan on 27/4/22 and expected to have the £25 amazon voucher by end of August latest.  I have been in touch with broadbandchoices who have sent me over 10 emails stating this is continuously being investigated since August.  Their email states that they are waiting for AWIN/Virgin Mobile affiliate department to get back to them and this is taking very long. Can you please help to resolve this so I can get my voucher that was promised?

Thanks

Jack

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6 REPLIES 6

Akua_A
Forum Team
Forum Team

on ‎19-10-2022 08:27

Hi @jack23223,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have still not heard about your gift offer. We can understand the frustration caused. You may find the following link useful https://www.virginmedia.com/help/gifts

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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jack23223
Joining in
In response to Akua_A

on ‎19-10-2022 12:55

Hi,

Unfortunately there is nothing on the link you provided that I see can help me

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Akua_A
Forum Team
Forum Team
In response to jack23223

on ‎19-10-2022 15:51

Sorry to hear this @jack23223.

When was your last contact with broadband choices? Did they give an estimated fix time for this?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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jack23223
Joining in
In response to Akua_A

on ‎19-10-2022 15:54

Hi, I have been in touch with them since end of August when the  120 days were up and the voucher should have been received. They have sent me 10 emails since then which all say that the matter is being looked into and should be resolved in 20 days but the 20 days keep expiring and then they send new delaying emails. The latest mail says that "please bear with us while we wait for AWIN/Virgin Mobile to get back to us. "

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David_Bn
Forum Team
Forum Team
In response to jack23223

on ‎19-10-2022 18:16

Thanks for coming back to us @jack23223.

I'd be happy to look into this for you, but can't guarantee I can resolve this for you.

Check out the purple envelope in the top right hand corner for a private message from me, and we can at least have a stab at it.

Kindest regards,

David_Bn

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David_Bn
Forum Team
Forum Team

on ‎25-10-2022 10:24

Thanks for your recent private message @jack23223, and I'm pleased to hear that we've been able to make progress on this for you.

Do feel free to keep us updated via the thread and hopefully we'll be able to read the good news on this matter very soon!

Kindest regards,

David_Bn

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