I signed up to virgin in Oct 2021 because of the early bird offer where you could upgrade your phone after 12 months even if your contract was longer. There’s not much difference in the main phone companies so this is really the main reason I signed up with them!
I called to upgrade today because it’s been over a year since I signed up and they’re refusing to honour it. First they said that the offer is no longer valid and I said that shouldn’t matter since it was when I signed up and it’s why I signed up. Then they said that wasn’t the plan I was on (it was! It’s the reason I chose them). I’ve no idea what to do if they’re going to just refuse to honour the contract. I’m looking to see if there’s anything in writing about it but I don’t think there ever was (more fool me) I’ve logged a complaint but given the way they handled the last one, I doubt they’ll do anything!
Has anyone had this happen? Did you manage to get them to honour it and if so how? Or did they just refuse?
Any help would be appreciated!