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Zharris70
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No welcome pack or account number

Hi

I joined Virgin back in June and so far not had a welcome pack. I don't know my account number or area code to get set up online.

I messaged Virgin Help 2 weeks ago and after verifying that I was the account holder your guy said he would get an email with welcome pack over to me in the next 4 hours - but still nothing received. 

As I suspect you may have the wrong email for me can we check it or maybe post the paperwork to me please?

*this is the 2nd time I've posted this as I've not had a response yet 

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Christy_D
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Re: No welcome pack or account number

Hi there

Happy to assist you with this

Will send over a private message

Thanks

Christy


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