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No verification email

Joining in

I’ve tried multiple times to set up an account to pay my wifi bill. Every time I tried which is 10+ times the verification email is never received in my mail box, I’ve checked spam and inbox. There is little help availability and  this has led to me receiving a late payment fee twice now as I am unable to login into an account to pay the bill. Also, many times I have tried to resend the verification email it has  displayed an ‘error’ message on screen


Forum Team
Forum Team

Hey @lucymcquaid2, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the verification email and the late payment charges.
I will assist you on this to get these issues resolved.
I will send a private message - watch out for the private message inviting you in.

Kind regards,

Forum Team

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