Virgin Media Community

[Gazbe]

I upgraded to an ultimate oomph bundle at the beginning of January , I have never received a SIM card , it is almost impossible to register this as I don,t have a mobile account and therefore cannot register my complaint , I have tried ringing but can never get through , I have tried live chat but keep going round in circles , would I be able to claim compensation as I have never received the full package that my contract states , we recently had a broadband outage but because I never received a sim I could not obviously use unlimited data , trying to deal with virgin gets ever more frustrating 

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Gazbe,

Apologies for the delayed response, have you been able to get your SIM since posting?

Cheers,

Corey C

[Gazbe]

Unfortunately not , I cannot get any sense anywhere I registered a complaint on the virgin media website only to receive an email a couple of days ago saying someone had tried to ring but did not get through and because they had not heard further from me the complaint was closed , the answer is always the same , namely ring the mobile team but I do not have a mobile account so no one can help me , it is just so frustrating I think I would forego the sim if my monthly contract payment was reduced accordingly 

[Zak_M]

Thank you for coming back to us @Gazbe, 

Unfortunately we wouldn't be able to make that contract change from here. 

We can take a further look over this for you and see where the sim card is. 

I will pop you over a PM. 

Kind regards,

Zak_M

[Gazbe]

Ok thanks

[Gazbe]

Never did get the sim sorted and now I have no dial tone on my landline can’t get through to anyone at virgin to sort it’s all ver annoying Virgin customer support is very poor these last few months

[Ayisha_B]

Hi Gazbe,

Thanks for coming back to us. 

I am sorry you have still not received your SIM and you are also having issues with your landline. 

I am going to pop you a PM now so we can take a closer look into this for you. 

Speak soon.