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No repair pack apparently sent twice / warranty soon to expire

Throughout Jan and Feb 2021 i ordered a repair pack for INTERNAL damage; to be sent out, after two weeks i hadnt recieved it and ordered a second repair pack, that didnt arrive and was promised a new sim free as i still have a red one and they explained they had forgot to send that too... After another 4 weeks of ignored Twitter messages i gave up. But now my speaker and taptic engine are rattling inside and the device is still giving out static electric shocks and to top it off not only have i been SIM-JACKED, but my device warranty expires this month.  Do i just approach the Apple Store instead and will i be covered for free repair within my warranty or can this actually be rectified by VM?     

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