No phone connection France or Italy

[BettlAD]

No connection France or Italy. Set up phone for EU roaming per VMob guidance before leaving. International call barring off. No data charge payment limitations.

Absolutely nothing in France or Italy. Any ideas?

[John_GS · Accepted solution]

Hi BettIAD

Thanks for posting and welcome to the community. 

Have you tried a manual network search on the handset? 

Kind regards,

[BettlAD]

Oh yes. All I get is either FORBIDDEN or if I click on it says can't connect.

[Adri_G]

Hi BettlAD,

Sorry to see you get this error when trying to setup a network manually for your mobile while abroad.
I have checked for network issues abroad and there is a reported issue with Vodafone customers in European countries such as Italy, recently.
Are you in Italy or France at the moment? This might need to be addressed to the local Vodafone network, we can only access the UK network from here.

Also, have you tried a full reboot on your device, while removing your SIM and adding it back on after?
Let us know what happens when you do this, we can help from there.

[BettlAD]

Tried all your suggestions but absolutely no difference. Still in Italy. When doing manual search only Vodaphone IT shows as available but says I can't connect to it.

Bizzarly when I put my SIM back in  it told me I had a voicemail message which of course I can't respond to.

Good job I have WiFi at the hotel but I'm not happy. When I was with EE never had any problems connecting abroad including USA.

How about giving me a list of APN settings to see if that does anything?

Unless something happens soon VMob will be losing another customer ( not helped by the crude approach to the losing of landline services as well).

[David_Bn]

Good Morning @BerrIAD, thanks for coming back to us and I'm sorry to hear you're unhappy with the lack of roaming opportunities whilst overseas. 

It may be worth looking into the APN settings, via this link to ensure they match what you have saved on the handset.

Can you also confirm if you switched roaming on both your self-care account, as well as on the handset before leaving the UK?

Kindest regards,

David_Bn

[BettlAD]

OK. So I applied the settings suggested in your link. No difference, still won't get me on to any network.

Now I am home in UK and have checked the going abroad advice again and I appear to have set up everything suggested. However, I then texted ALL to 789922 and downloaded those setting. They are slightly different but of course I cannot test because I am no longer abroad.

I have now received a message from OMA client provisioning suggesting a Configuration update to Access Point - WEB.

I have no idea what this is but research (here) suggests it is something to do with updating my SIM because without this update it wont work abroad! Hence I am asking if I need to do this? If this is in fact the cause of the problem then why oh why hasn't that been mentioned before!

If I do need to "update" via this OMA Client provisioning link then it is asking me for the PIN provided by my service provider - What PIN. I have not received one!

I am due to be in Germany shortly where I will need phone access that is not reliant on a hotel's WiFi. Please assure me this will be fixed shortly otherwise I will be cancelling my VMob contract as not fit for service.    Tony B.

[Ilyas_Y]

Hey @BettIAD, thank you for the reply.

I think at this stage we may need to try out a new SIM card for yourself.

I will send you a private message - watch out for the purple envelope 🙂

Thanks.