No number associated with account

[Mikekk]

I am unable to view my bills, or change account settings. I have the app and can log in via sim,. However for more access you must log in via your account. I have my email and password correct, but when I log in I'm prompted by a pop up saying I can't log in because I have no mobile number associated with my account.

How can this be resolved please.

Many thanks,

Mike

[Ilyas_Y]

Hey @Mikekk thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the app and the number registered.
So that we can look in to this - are you able to send a screenshot of the issue? Please refrain from sending over any personal information publicly.

Kind regards,
Ilyas.

[Mikekk]

 this is the message I get when trying to sign in. In some of the pages it allows me to sign in, but then gryes out or just removes all the services options and there is nothing to display under billing. 

[Ilyas_Y]

Thanks for getting back to us @Mikekk on the forums.

I'm sorry to hear this issue is still on-going 😞
I will send a private message so that we can further investigate the matter.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thank you for speaking with us today @Mikekk on the forums 👋

I'm glad we have been able to investigate this issue and find the cause.
As advised - it may take up to 24 hours to get the new profile ready.
Let us know how you get along and try then.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us @Mikekk on the Virgin Media forums page.

I'm glad the issue has now been resolved and you can login.
As always - feel free to reach out to us for any other queries and we will assist as much as we can 🙂

Kind regards,
Ilyas.

[Bella06]

Hello IIyas,

I am currently having the exact same problem and I have tried multiple times on my mobile and laptop. Would you be able to help me resolve this issue? Thank you

[Adri_G]

Hi, Bella06.

Thank you for your post on our help forums and this thread, we'd love to assist you in the best way we can with the login issues faced currently. 

In order to do this I will message you privately here soon.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.