No mobile data on unlimited plan

[Christamb1]

I have called virgin twice & been hung up on twice!!! Looking to find out why I have no data available on my unlimited plan, was told it’s not important because it’s part of a virgin media package. It’s almost impossible to speak to anyone willing to help, I only called today, but I’ve been without data for around a week… sure I’m due some sort of reasonable answer & advice on how it will be resolved. Help please 

[Akua_A]

Hi @Christamb1,

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having an issue with your mobile data. We can understand the inconvenience caused and we want to best help. Just to confirm, just to confirm, have you used your data allowance for the month? https://www.virginmedia.com/help/mobile/what-is-my-data-allowance Do you have a loss of data in multiple locations or just one? Do you have issues with other services on mobile?

Thanks,

Akua A