So I made an order for my SIM card, as I’m switching to virgin and I received my confirmation of placing my order but never got the confirmation dispatch. It’s been 3 days since I’ve placed an order. I can’t really track it right now either since I don’t have my account information to create a virgin media account.
pls if you could get back to me soon that would be helpful!.
Thank you for your post and welcome to our community forums. We're here to help.
I'm really sorry to hear you're having a bit of trouble with your recent SIM card order. Is this for a brand new package with us, or an upgrade? Did you make your order over the phone or online? If you haven't done so already, I'd also suggest checking your spam/junk folder in case an email confirmation has landed there by mistake.
Thanks for getting back to us. I'm sorry to hear you've not received dispatch confirmation yet, that is not ideal. I apologise for any frustration this has caused. I would like to take a look further into this for you now. I shall send you a private message now to obtain the details required 🙂