Menu
Reply
LiamK9
  • 4
  • 0
  • 0
Joining in
810 Views
Message 1 of 6
Flag for a moderator

No confirmation email

Hi, 

I have recently done the first procedure of ordering a new phone with iPad and I have put in my bank details home arrests ect. At the end it said they would get back to me very soon in response with checks however i would of thought I would of gotten a confirmation email from my order. Will this confirmation email come after they do the checks on my order?? 
thanks Liam 

0 Kudos
Reply
Robert_P
  • 4.4K
  • 206
  • 399
Forum Team
Forum Team
765 Views
Message 2 of 6
Flag for a moderator

Re: No confirmation email

Hello LiamK9,

 

Thanks for taking the time to post in regards to your recent order, we understand the concern this can cause and appreciate you raising this via the forums. Welcome to the community.

 

Have you received the confirmation email since your post? It can take up to 24 hours for the email to be received and as you have asked, all of the checks would need to be completed before and successful before this was sent.

 

Rob

0 Kudos
Reply
LiamK9
  • 4
  • 0
  • 0
Joining in
737 Views
Message 3 of 6
Flag for a moderator

Re: No confirmation email

 Hi,

As I’m sending this reply now it’s been about 17 hours, I was just under the assumption it was done instantly but thank you for clearing that up. It was around 7:00pm last night when I sent it so I should expect one from now to 7pm? 

liam 

0 Kudos
Reply
Travis_M
  • 3.6K
  • 128
  • 266
Forum Team
Forum Team
726 Views
Message 4 of 6
Flag for a moderator

Re: No confirmation email

Hi @LiamK9

 

Thanks for the reply

 

If you haven't received a response yet this is due to the checks still being processed, my apologies for the delay. 

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
LiamK9
  • 4
  • 0
  • 0
Joining in
718 Views
Message 5 of 6
Flag for a moderator

Re: No confirmation email

Hi there, thank you for all the information. One last question if that’s okay, how long do you think it will be as I need the new devices for work. 
thanks again, Liam 

0 Kudos
Reply
Natalie_L
  • 5.13K
  • 195
  • 399
Forum Team
Forum Team
696 Views
Message 6 of 6
Flag for a moderator

Re: No confirmation email

Thank you for your reply LiamK9.

 

The checks can take anything up to 5 working days to complete but if you would like to query this sooner, we would recommend contacting the sales team directly on 0800 052 0238. 

 

Please let us know how you get on 🙂 

 

Thanks 

 

 

Nat
0 Kudos
Reply