No access to virgin mobile in France

[Elonex123]

No signal at all in France 

I can access Wi-Fi when it’s an open network. 
I am unable to access the Virgin mobile website due to not having my login details and can’t reset as have no signal to get the code. 

please help 

many thanks Danielle 

[Paulina_Z]

Hi @Elonex123,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with accessing your Mobile services while abroad and are unable to sign into your online account.

I can see that you've been speaking to a colleague of mine via Private Message today. Can you confirm if this issue is now resolved, or if you need any more assistance?

Thank you.