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donnybee
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No access to email for credit agreement

I need access to my credit agreement but no longer have the email address associated with the account? How can I obtain these details? I’m totally lost with the VirginMedia ‘help’ sections

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Gareth_L
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Re: No access to email for credit agreement

Hello donnybee

Thanks for your post 

Can I just ask 

What credit agreement it is that you need 

Do you still have an active Media account with us 

When was the last time you access the Email account 

Was this online or through a client like Outlook etc 

Gareth_L

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donnybee
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Re: No access to email for credit agreement

It’s the credit agreement for my mobile account 

I used to be a media home customer but ended my ntlworld account in February 

 

the agreement would’ve been sent to my ntl world account to which I no longer have access 

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Gareth_L
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Re: No access to email for credit agreement

Thanks for explaining donnybee

You can call us 789 and see if we can resend the agreement out to an alternative email address 

Gareth_L

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donnybee
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Re: No access to email for credit agreement

Ok thanks 

 

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Gareth_L
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Re: No access to email for credit agreement

Please can you let us know how you get on 

Gareth_L

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