on 15-07-2021 17:06
I need access to my credit agreement but no longer have the email address associated with the account? How can I obtain these details? I’m totally lost with the VirginMedia ‘help’ sections
Answered! Go to Answer
on 15-07-2021 19:23
Thanks for explaining donnybee
You can call us 789 and see if we can resend the agreement out to an alternative email address
Gareth_L
on 15-07-2021 19:14
Hello donnybee
Thanks for your post
Can I just ask
What credit agreement it is that you need
Do you still have an active Media account with us
When was the last time you access the Email account
Was this online or through a client like Outlook etc
Gareth_L
on 15-07-2021 19:20
It’s the credit agreement for my mobile account
I used to be a media home customer but ended my ntlworld account in February
the agreement would’ve been sent to my ntl world account to which I no longer have access
on 15-07-2021 19:23
Thanks for explaining donnybee
You can call us 789 and see if we can resend the agreement out to an alternative email address
Gareth_L
on 15-07-2021 19:25
Ok thanks
on 15-07-2021 19:29
Please can you let us know how you get on
Gareth_L