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Robo13
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No Security question - can’t register account

Hi, 

ive just got a new phone and trying to log in to my account to change my number. However it’s asking for a security question. I haven’t set one up but my sim was through carphonewarhouse. Can someone please help. 

thank you.

 

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Katie_WT
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Re: No Security question - can’t register account

Hi there @Robo13

 

Welcome to  our Community and thanks so much for your first post - I am sorry that you're having some issues with your new online account. 

 

The security answer is the same answer that you provide when you speak to us by phone and provide a password to verify your identity as the account holder.  If you're still having issues after trying that, please do let us know and we can pass security via other methods and reset it for you. 

 

Cheers

Katie - Forum Team


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