Virgin Media Community

[Rich8920]

I took out a new Ultimate Oomph package with the unlimited Data Sim, my tv and broadband equipment has arrived and all set up but I’ve not received my SIM card, has anyone else had this problem, I’ve tried to get in touch with customer services but it’s a complete nightmare, everything is automated and nobody to chat with 

[Rich8920]

I took out a new Ultimate Oomph package with the unlimited Data Sim, my tv and broadband equipment has arrived and all set up but I’ve not received my SIM card, has anyone else had this problem, I’ve tried to get in touch with customer services but it’s a complete nightmare, everything is automated and nobody to chat with 

[jbrennand]

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.

[Molly_G]

Hi @Rich8920,

Many thanks for your recent post and welcome to the forums! Sorry to hear that you have not yet received the SIM card from your new Oomph package.

I can see there is also a similar thread from yourself about this so I have requested for these to be merged as per the guidelines and to avoid confusion.

Can you confirm if you have managed to speak with an agent about this since your post on Saturday? 

If not, we can certainly look into this for you, so I'll send you a pm to get a couple of details if needed.

Look out for the purple envelope at the top of the page 🙂 

Thanks,