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Geoffpanes123
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New sim cards

If I get disconnected because the new SIM card is not compatable with my old pay as you go phone will virgin media re emberse me the money still on the card?

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Corey_C
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Re: New sim cards

Hi Geoffpanes123,

 

Thanks for your post and welcome to the community forums. Apologies for the delayed response and sorry to hear that your SIM is not compatible. There may be 3 possible reasons:

  • The SIM is not active - I can check this for you if needed
  • The handset is locked - there should be an unlock code included along with instruction.
  • The handset incompatible - this one, regrettably may be due to the age of the phone.

If you are needing help with this, lets us know and we can help.

 

Cheers,
Corey C
 

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