New mobile contract

[Robbie35]

Hi, I applied for a mobile contract. I got a welcome email saying welcome to my account and it says at the start of the email YOUR IN ! WELCOME TO OUR GANG.does that mean I have been accepted ?

I have attached a copy of the email with this post.

 

[Paulina_Z]

Hi @Robbie35,

Welcome to our Community Forums! Thank you for your first post and for your query! I'm here to help.

This seems like a Welcome email for an online account. Have you registered for an online Mobile account with us recently? 

If you're able to access your online account, are you able to see if your order was confirmed? Please take a look and let us know.

Thank you.