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New mobile account password reset

Settling in

I have just ordered a new sim and need to access my online account but can’t remember my password. As I don’t yet have the sim I can’t receive any messages sent to reset the password. Is there any other way I can do this?


Forum Team
Forum Team

Hello rgalloway1981


Sorry to hear of the password issues, we appreciate you raising this via the forums.


The password for the online account may be different from the account password, if you click here, input the email address used to register for the online account and use the 'Forgot Password' option this will then email you a link to reset this.



Hi, thank you for your reply. It was the account password I was talking about. The forgotten password link takes me to a screen that requests my email and mobile number. I can supply both of these but the system then sends a message to the mobile which I don’t have yet. I need it sent to my email or some other workaround. 

I can help in regards to the actual account password, I will send you a private message to get some more details form you 🙂