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New customer payment

Joining in

I've recently moved to virgin mobile received my SIM all is good.. due to being with i.d mobile rolling contract I still have 12 days left so I haven't activated my virgin SIM.. however my 1st direct debit has gone out even though I haven't required it as of yet.. I was wondering how I could postpone my SIM untill my current contract is finished? Any help would be great


Forum Team
Forum Team

Hi Jamiemarriott22

Thanks for posting and welcome to the community. 

I am sorry for the confusion, the SIM is sent to you already active and the first Direct Debit is normally created within 10 days of receiving the SIM

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill