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New customer payment

Jamiemarriott22
Joining in

on ‎29-10-2022 08:59

I've recently moved to virgin mobile received my SIM all is good.. due to being with i.d mobile rolling contract I still have 12 days left so I haven't activated my virgin SIM.. however my 1st direct debit has gone out even though I haven't required it as of yet.. I was wondering how I could postpone my SIM untill my current contract is finished? Any help would be great

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John_GS
Forum Team
Forum Team

on ‎29-10-2022 09:55

Hi Jamiemarriott22

Thanks for posting and welcome to the community. 

I am sorry for the confusion, the SIM is sent to you already active and the first Direct Debit is normally created within 10 days of receiving the SIM

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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