With regards to account issues I am afraid they cannot be dealt with in the forum.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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Thanks for posting your query on the forum and welcome to the community.
In addition to the above, you can call the team on 789 or 0345 600 0789 who will be happy to assist. All of our teams are really busy at the moment given the current situation but are working hard to respond as quickly as possible.