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BEF
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New VM phone returned

Hi, I had an email from DPD yesterday telling me my phone has now arrived back with Virgin Media. When will I hear from VM to say that all is okay? Only I am waiting to place a new order for a different phone model.

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Robert_P
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Re: New VM phone returned

Hello BEF,

 

Thanks for letting us know in regards to the return of your handset.

 

Once received it will undergo some checks to ensure there are no signs of physical or liquid damage (these are standard checks) and if passed the order will be closed and handset loan cleared. Were you looking to just return it or was it replaced at all?

 

Rob

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BEF
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Re: New VM phone returned

Hi Rob, yes I have agreed to return this iPhone 11 and to be replaced with the iPhone 12 Mini. I am just wondering how long this process will take and when I can expect VM to let me know when I can order the replacement phone.

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Corey_C
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Re: New VM phone returned

Thanks for your reply, BEF,

 

Once it's updated in the system as returned then you would be able to re-do the order. The system is usually updated 3-5 working days after the device has been received at the warehouse.

 

Cheers,

Corey C

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BEF
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Re: New VM phone returned

Okay thank you 

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Corey_C
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Re: New VM phone returned

You're welcome, BEF.

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