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Dumbphonefan
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New Sim not valid on mobile.

12-yr-old Nokia 1200 ("no matches" in "Related Device or Service" box.) The new SIM card arrived out of the blue - I hadn't received the prior indication which the letter mentioned. Inserted new SIM exactly as instructed in letter. NO warning given that it might be incompatible with my phone, but "SIM not valid" message is permanently on, and switching on & off makes no difference. I swapped the old SIM back in so phone now works - but for how long? HELP! Phone is  used only for emergencies e.g. car breakdown, late for appointments. I don't want to buy a new phone, and why should I anyway? Am angry! What are you going to do about it?

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Beth_G
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Re: New Sim not valid on mobile.

Hi there,

 

Thanks for your post and welcome to the community forums 🙂

 

I'm really sorry to hear you're having some trouble with your replacement SIM card. I'm going to send you over a PM so I can look into this for you from there.

 

Please find my message over at the purple envelope.

 

Thanks,

 

Beth

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