Virgin Media Community

[ColH20]

Hello 

Took Virgin mobile up on new upgrade offer for a  Samsung S21 Ultra . Sent ready text from old phone and put new Sim in new phone as instructed . Later had text on S21 to say old Sim no longer works,  new Sim ready . Well , I have no service , only emergency calls and it refuses to connect to Virgin .

What should I do ?  Thanks.  Col 

[Ayisha_B]

Hi @ColH20,

Welcome to our Community Forums and thanks for posting.

I am sorry to hear you've had some issues with the new SIM.

If you still need help with this, please respond to my PM which I will be sending in the next few minutes so we can take a closer look into this 🙂

Cheers