New SIM card hasn't arrived by post

[Tententen]

Hi, I received a text message a couple of weeks ago about an update to Virgin Mobile's service which meant I'd be sent a new SIM. However, I still haven't received this new SIM and the old one has now stopped working, so I am not able to call customer service.

 Any help with this is much appreciated.

[Steven_L]

Hey @Tententen,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L