Menu
Reply
ukdarrenfan
  • 1
  • 0
  • 0
Joining in
190 Views
Message 1 of 2
Flag for a moderator

New SIM and credit needed

My mum has a really old Nokia phone. She's been getting messages for ages to say she needs a new SIM card as hers was going to expire. She kept being told one would be sent out but it wasn't and she could never get to speak to anyone. Her SIM card is now dead. She still has £11 on it. We've bought her a more up to date phone now but she needs a new SIM card for it, plus the £11 she still had on her old phone added as a credit. How can I sort this for her? 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 561
Forum Team
Forum Team
172 Views
Message 2 of 2
Flag for a moderator

Re: New SIM and credit needed

Hi Ukdarrenfan, 

Thanks for your post and welcome to our community. 

I am really sorry that there has been some issues with your mothers SIM and I can apologise for any upset caused. 

If the SIM card has been deactivated we might not be able to send another as we're no longer doing PAYG SIM cards. However, we can certainly take a look and see what other options we have in regards to getting the credit sorted. 

I'll pop you a personal message now and we'll take it from there. 

Emma_C - Forum Team
0 Kudos
Reply