Virgin Media Community

[Carlo090]

I’ve recently bought a pay monthly phone on contract and the order has been parked. I haven’t been contacted as the email says. Is there some way I can move this on from Parked?

Thanks

[Reece_MH]

Hi @Carlo090,

Thanks for your question, and welcome to our Community Forums 😁

So I can take a look into this for you, I'm going to send you a quick PM to get some more details. Please look at the top-right of our forums and you should see a small, purple envelope

Cheers,

[Carlo090]

Hey, there’s no PM in the envelope.

[Reece_MH]

Hi Carlo,

I'm really sorry about that, our system has been delaying the responses that we're sending. I can see you've received my PM and have popped me a reply, I'll take a look into this for you now.

Thanks,