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Happycrafter
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New Mobile Phone

I received my new phone this afternoon. However there was no new sim in the order.

i phoned 789 and spoke to a young lady wha asked me to swap the sim from my old phone to my new one. I told her it didn't fit. She has ordered a new sim for me, which should arrive next week.

As I will not be able to use my new phone I asked her if she could delay the new amount until my new phone was up and running. She again said to swap the sim over. I, again, told her I couldn't. She mumble something, and when I asked her to repeat what she said she disconnected the call. Please look into this for me.

Anne

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Anonymous
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Re: New Mobile Phone

a phone upgrade will not get a new sim. if your sim doesn't fir you should order a replacement. sim cards are multi sim so if you make them smaller save the parts you remove incase you need to change it again
Happycrafter
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Re: New Mobile Phone

So why does my order confirmation show a new SIM card on it?

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Anonymous
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Re: New Mobile Phone

thats a question for VM.
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Robert_P
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Re: New Mobile Phone

Hello Happycrafter

 

Sorry to hear of the initial experience but thank you for taking the time to make us aware of this via the forums.

 

I'm happy to look into this further for you but will need some additional information, I'm going to send you a Private Message and look forward to hearing back form you to get this resolved.

 

Rob

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Happycrafter
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Re: New Mobile Phone

Happy to say new sim has arrived and I'm up and running

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Melissa_F
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Re: New Mobile Phone

That's great 🙂 Thanks for letting us know Happycrafter.

 

Thanks

 

Melissa 

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