When I called up to get the top broadband speed package I was told I had to have the mobile sim too to get the £99 package. I said I didnt want it and wouldnt use it but the guy said take it anyway as it's cheaper than the other bits separately.
Fine - I have never used it and not even sure where it is.
Today I got an email from Virgin with an order number saying a new SIM is on the way. I have not ordered anything. I have tried to log in but I don't know the mobile number and the one on the email says it's not recognised.
I really really really don't want any SIM or new order or even the existing one if it will cost me money one day. I can't get anywhere with help as I don't have the mobile number. I am a bit worried about this 'new order' that I know nothing about.
(Current package contract / deal expires May 2022)
