Virgin Media Community

[ChrisY3]

Hi. During the process of signing up for a new contract, my computer failed to save my auto generated password. 

I received the "Hello Chris, 
 You're in. Welcome to our gang! 
 Manage Your Account online..." email, But because i don't know the password i cannot sign in & because my contract has not been confirmed, i don't have a phone number to use to reset the password. 

HELP!!!

[Zak_M]

Good morning ChrisY3, 

Welcome to the forums and thank you for taking the time to post. 

I am really sorry that you have had some issues with sorting out your mobile contract. 

I can get this sorted for you. 

Ill pop you over a PM so that I can get some further information. 

Kind regards,

Zak_M

[Ll91]

Hi I cant reset my password from when I signed up I have the welcome email but can't confirm contract so have no mobile number any help?

[Tom_W1]

Hi @Ll91 thanks for your post although I'm sorry you're having issues getting started.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks