Virgin Media Community

[Georgenew]

I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way to get this code sent to me again?

[Matthew_ML]

Hey Georgenew, thank you for reaching out and a warm welcome the community I am sorry to hear you have lost security key.

You should be able to request another one to your email, when you try and login in it should say forget click that and follow the steps.

Please keep us updated. Thanks