Need To Leave Virgin Mobile

[DOUGLAS1971]

Hi,

I hope someone will be able to help me. I currently live abroad and it's unlikely I will return to the UK anytime soon. I would like to close my two Virgin Mobile accounts. The problem is I do not have my sim cards. I have been trying to find an email address for Virgin Mobile but there isn't any. 

Can anyone here advise me please on how do I leave virgin mobile? 

Thank you 

[DOUGLAS1971]

I am having issues also can't find any email addresses to inform them that I need to cancel my account and they keep charging me for phone I don't use due to now living abroad...

[Nathan_B]

Hi there @DOUGLAS1971, welcome to our forum and thanks for your post

I'm sorry to see you have not been able to get in touch with the team to have your services cancelled. I can certainly help you with getting this checked.

To do this, I am going to send you a PM to confirm your details.

Regards

Nathan

[newapollo]

Hi @DOUGLAS1971 

Unfortunately there isn't an email address for cancellations, also the  Forum Team can't process regrades or cancellations.

Since you say you can't use the phone as you are living abroad you can write to them to as per the terms-and-conditions 

If writing make sure you sign it and send it by registered (signed for) post. Include your full name/address account number etc.

Virgin Media Sunderland SR43 4AA

Replies from the following methods aren't instant, around 4 hours at times,  as telephone calls take priority dependent upon staffing availability and call queues

You can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112

[DOUGLAS1971]

Can you help with this issue or not?

Regards

Phil

[Nathan_B]

Thanks for chatting with me via PM @DOUGLAS1971, I'm glad I was able to help get this issue resolved for you.

Please let us know if you need anything further, we are always happy to help.

Regards

Nathan