NO SIM message on iPhone SE

[tariqr]

Hi,

I have a Virgin Media SIM card for my daughter's iPhone SE, which I have just realised has not activated / registered. She is unable to make calls or use mobile data. I have tried my Virgin Media SIM card in her phone and it works fine, so the phone is not network locked (she used to be on Tesco Mobile).

Can anyone advise how to either register or activate the SIM card or do I need to order a new SIM?

FYI - she has had this SIM since July 2021, but we have only just noticed the issue, so not sure if it was ever activated.

[Gareth_L · Accepted solution]

Hello tariqr

We would need to send out a new sim 

They do need to be activated with in 31 days of being received 

I will need to send you a private message to pass security to get this sent 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L