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My number used for someone’s account

Joining in

Hi, for a year now I’ve been bombarded with phone calls and texts for an account that isn’t mine and is obviously not being paid every month. At least 20 operators have apologised and said they would fix it but it’s still happening. What else can I do?


Forum Team
Forum Team

Hi Annoyed7806, thanks for the message and welcome back to the forums. 

I will send you a private message so that this can be looked at and to get further information. 

Please look out for the purple envelope. 

Kind regards, Chris. 

Forum Team
Forum Team

Hi Annoyed7806, thanks for the PM. 

I am glad to see that this is on the way to becoming resolved. 


Joining in

Hi, someone is using my phone number for their account. I cannot contact anyone about this as I cannot get through on the phone line. Can this be sorted please? 

Hello CJG13. Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your number being used for an account.  
I'd like to take a look into this for you and get this corrected.
If you don't mind, I will need to send you a private message to get some details.
If you can check your envelope at the  top right of your screen that would be great. 


I can update you in the next 24/48 hours via this message.