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My mobile usage seems messed up.

pl34seH3lp
Joining in

on ‎08-06-2022 09:48

I started using Virgin Mobile two weeks ago and this is the usage that shows on my account:

pl34seH3lp_1-1654676941977.png

I don't think these details are correct.

I don't use SMS.

My only calls have been to the Virgin Customer Support and while I had to wait for 30 minutes to be connected to an agent each time, it definitely hasn't been over 3500 minutes.

Finally, I haven't left Ireland so I don't understand why it shows I have roaming usage.

Could someone please explain how these values are computed?

Thank you.

 

 

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enlli
Very Insightful Person
Very Insightful Person

on ‎08-06-2022 10:00

I'm assuming you are with Virgin Ireland. This is Virgin UK and totally separate.

https://www.virginmedia.ie/contact/

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

on ‎08-06-2022 10:04

Hi @pl34seH3lp thanks for your post here in the Community although I'm sorry you're having issues with your allowances not showing as correct.

@enlli has just beaten me to it, but kindly see the link provided by them which will point you in the right direction for this.

They're also available on Twitter too, where their handle is @VirginMediaIE. I hope this helps!

Many thanks

Tom_W
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